::ITIL Trainers Association::

Latest articles and white papers on:

ITIL :: IT Strategy & BITA :: IT Governance :: Other Methods and Models :: ITIL Education :: Best Practices ::

This is a collection of articles that are freely available from our colleagues in the field. Copyrights and ownership belongs to them. Every individual article will provide you with their name. ITA only lists those articles that are non-commercial and meet our quality requirements.


ITIL related downloads
Modeling the IT infrastructure into the CMDB :	This paper sets out to define an object model by first identifying the basic building blocks of the IT infrastructure. Then, using an example, a more detailed model is constructed step-by-step based on the principles established in the conceptual object model. This model forms the basis for setting up the CMDB
The adoption of ITIL in large enterprises	TechRepublic conducted a study among over 200 North American IT and business professionals in organizations with 1,000 or more employees to examine the current state of ITIL best practices in large enterprises. The study was conducted to explore the extent to which ITIL has been implemented, as well as key issues surrounding the integration and utilization of ITIL processes.
Service Support Self-Assessment Questionnaire Service Delivery Self-Assessment Questionnaire	OGC ITIL Service Management Self-Assessment Questionnaires. The questionnaire enables you to assess Service Management processes. The end-score shows the maturity level of the processes and enables you to select the area's for improvement. (Note! the quality of the result depends strongly on the quality of the assessor.)


IT Governance
An IT Health Check for Business Executives.	Scorpion, Simplifying the Corporate IT Infrastructure. How much do you spend each year on IT infrastructure for every user? An older but still quite good white paper by IBM comparing diffrent types of infrastructures / architectures and their TCO.
IT Strategy downloads
The bITa Monitor 2003	The bITa monitor provides its readers with independent comprehensive review and analysis of the (converging) domains and frameworks.


Methods and Models
MOF Pocket Guide sample	This pocket guide is intended as a practical reference for IT professionals studying or implementing the Microsoft® Operations Framework (MOF). This guide is derived from and complements version 3.0 of the core MOF publications.
MSF Pocket Guide sample	This pocket guide is intended as a practical reference for information technology (IT) professionals studying or implementing Microsoft Solutions Framework (MSF). This guide is derived from and complements the core MSF documents, as described in chapter 14 of this guide.


ITIL Education
EXAM requirements ITIL Foundation	The latest requirements from EXIN for the ITIL Foundation exam. Dated 02-05-2005
EXAM requirements ITIL Service Mgt.	The latest requirements from EXIN for the ITIL Service Management exam. Dated 02-06-2004


Best Practices
IT Support Best practices compilation	Support Republic's best articles are compiled into this document to help you craft your own set of best practices. These articles are grouped into four categories: management, security, end user/IT support, communication, and hardware and software issues .Within each category you'll find articles that cover topics every support organization should consider, including metrics, best practices.
The benefits of ITIL	Pink Elephant consultants are often asked the question: “Can you provide me with the tangible benefits of ITIL?” In response to this challenge, this document strives to clarify and provide examples of the benefits derived by adopting and implementing ITIL.

ITIL® is a registered trademark of OGC - the Office of Government Commerce, UK

News and highlights

	ITIL Refresh: The results of the public consultations are published by OGC. Download and read them here at ITA
	Update exam requirements ITIL Foundation. The exam requirements for the ITIL Foundation certificate in IT Service Management have been updated, and the new version will be effective as from July 1. This version update has no consequences for the contents of the exams. It consists of a more concise list of basic concepts of ITIL, with a few improvements.
	Market research firm Forester says, "2005 will be the year when ITIL goes mainstream.”
	According to the Meta Group, 40% of US Organizations To Adopt ITIL By 2007
	Grand Opening EXIN USA (25-05-2005) EXIN recently organized an official opening ceremony for her EXIN USA Office.